FAQ
Frequently Asked Questions
Below you’ll find answers to our most frequently asked questions. For any additional information, please contact Guest Services.
General Information
HOW DO I MAKE A RESERVATION?
To ensure you are getting up-to-date availability and pricing, please call our Front Desk at 218-365-6565 or visit: https://www.grandelylodge.com/reservations.
Do you have a minimum night stay?
There is not a minimum night stay requirement.
Do you accept pets?
Yes, we do have pet-designated rooms. Only dogs are permitted. When calling to make your reservation, please state that you will need a pet room. Maximum of two dogs.
Please note that pets are not permitted to be in the lobby, common areas or restaurants of the resort.
Do you have a pet fee?
Yes, the pet fee is $25 per pet, per night. Maximum of two pets permitted.
What is your cancellation policy?
If you wish to cancel your reservation, please do so 48 hours prior to your arrival date (October 1-May 28); 7 days prior to your arrival date (May 29-September 30).
What is your payment policy?
Full payment is due upon check-in. Payment can be made via cash, check or major credit card.
Are the prices quoted per room or per person?
The prices quoted are per room.
What time is check-in?
4:00 p.m.
What time is check-out?
11:00 a.m.
Can I check in early?
We guarantee check-in by 4:00 p.m. If your room is available earlier than 4:00 p.m, you can check-in early.
Can I get a late check-out?
This is based on availability. If possible, yes, you can request a later check-out time.
Which credit cards are accepted?
Visa, Mastercard, American Express, Discover
Do you offer an internet connection?
Yes, free Wi-Fi is available to all of our guests.
Which is the nearest international airport?
Hibbing, MN (55 miles from Ely) or Duluth, MN (100 miles from Ely).
Do you offer a shuttle service?
No, we do not have a shuttle service.
Are shampoo, conditioner, soap and hairdryers provided?
Yes, Grand Ely Lodge provides all hygiene amenities.
Do the guest rooms have refrigerators and microwaves?
Yes, all of our guest rooms have small refrigerators and microwaves.
Do you offer cabin rentals?
No, Grand Ely Lodge has guest rooms. Rooms have two queen beds or one or more king beds. Suites are also available.
Do you offer handicap rooms?
Yes, some of Grand Ely Lodge guest rooms have handicapped rooms with appropriate access equipment.
Do you offer smoking and non-smoking rooms?
Grand Ely Lodge is a smoke-free establishment. All of our guest rooms are non-smoking.
Do you offer a Continental Breakfast?
We do not offer a Continental Breakfast. Complimentary coffee is served in our lobby every morning and our Evergreen Restaurant has a wide selection of breakfast favorites.
Is Room Service Available?
At this time our Room Service is suspended due to the COVID pandemic, however take-out can be ordered and picked up at the Marketessan.
Do you have adjoining rooms?
Yes, if you require adjoining rooms, please request them when making your reservation (based on availability).
How many floors does the hotel have?
Grand Ely Lodge has three floors.
Is there an elevator?
Yes, the lodge has an elevator.
Do you have a restaurant?
Yes, we have the Evergreen Restaurant serving breakfast, lunch and dinner. Hours: 7:30 a.m. – 9:00 p.m.
Do you have a bar?
Yes, we have the Antlers Lounge. Indoor dining and beverages available.
Hours: Sunday thru Saturday 11 a.m. – 10 p.m.
Do children eat for free?
Children 10-years-old and under eat free in our restaurant from the Kids Menu with a adult entree purchase. Limit 3 free kids meals.
Do you have an indoor pool?
Yes, the lodge has an indoor pool, kiddie pool, hot tub and sauna.
What is a Resort Fee?
Our resort fee is 10% of your nightly rate. It covers Wi-Fi, indoor pool, hot tub, sauna, game room, fitness center; and use of canoes, kayaks, paddle boats, paddle boards, hydro bike, and snowshoes.
Do you have private meeting rooms?
The lodge has banquet rooms available for meetings. Please consult with our Director of Event Planning for private meeting areas.
What are the best times to see the Northern Lights?
Unfortunately, we cannot predict when we will see the Northern Lights. They are most likely to be visible in the fall and winter.
Are you on a lake?
Yes, Grand Ely Lodge is located on beautiful Shagawa Lake.
Do you have a marina?
Yes, the lodge has a marina that offers fishing boat and pontoon boat rental; and, every guest has complimentary use of canoes, kayaks, paddle boats, paddle boards, and hydrobikes.
Can I dock my personal watercraft at your docks?
Absolutely! Grand Ely Lodge offers free dock space to all of our guests.
Is there a place I can swim in the lake?
Though Grand Ely Lodge has a marina, we do not recommend swimming at the marina as many people fish off the docks. There is a public beach located a few miles down the road from the resort.
Is the snowmobile trail accessible from your hotel?
Yes, the snowmobiles trails lead right to our door.
Do you have a gift shop?
Yes, the lodge has a gift shop offering a variety of clothing and souvenirs.
