FAQ

Frequently Asked Questions

Below you’ll find answers to our most frequently asked questions. For any additional information, please contact Guest Services.

General Information

HOW DO I MAKE A RESERVATION?

To ensure you are getting up-to-date availability and pricing, please call our Front Desk at 218-365-6565 or visit: https://www.grandelylodge.com/reservations.

Do you have a minimum night stay?

There is not a minimum night stay requirement.

Do you accept pets?

Yes, we do have pet-designated rooms. When calling to make your reservation, please state that you will need a pet room. Maximum of two pets is permitted.

Do you have a pet fee?

Yes, the pet fee is $20 per pet, per night. Maximum of two pets permitted.

What is your cancellation policy?

If you wish to cancel your reservation, please do so 48 hours prior to your arrival date (October 1-May 28); 7 days prior to your arrival date (May 29-September 30).

What is your payment policy?

Full payment is due upon check-in. Payment can be made via cash, check or major credit card.

Are the prices quoted per room or per person?

The prices quoted are per room.

What time is check-in?

4:00 p.m.

What time is check-out?

12:00 p.m.

Can I check in early?

We guarantee check-in by 4:00 p.m. If your room is available earlier than 4:00 p.m, you can check-in early.

Can I get a late check-out?

This is based on availability. If possible, yes, you can request a later check-out time.

Which credit cards are accepted?

Visa, Mastercard, American Express, Discover

Do you offer an internet connection?

Yes, free Wi-Fi is available to all of our guests.

Which is the nearest international airport?

Hibbing, MN (55 miles from Ely) or Duluth, MN (100 miles from Ely).

Do you offer a shuttle service?

No, we do not have a shuttle service.

Are shampoo, conditioner, soap and hairdryers provided?

Yes, Grand Ely Lodge provides all hygiene amenities.

Do the guest rooms have refrigerators and microwaves?

Yes, all of our guest rooms have small refrigerators and microwaves.

Do you offer cabin rentals?

No, Grand Ely Lodge has guest rooms. Rooms have two queen beds or one or more king beds.  Suites are also available.

Do you offer handicap rooms?

Yes, some of Grand Ely Lodge guest rooms have handicapped rooms with appropriate access equipment.

Do you offer smoking and non-smoking rooms?

Grand Ely Lodge is a smoke-free establishment. All of our guest rooms are non-smoking.

Do you offer a Continental Breakfast?

We do not offer a Continental Breakfast. Complimentary coffee is served in our lobby every morning and our Evergreen Restaurant has a wide selection of breakfast favorites.

Is Room Service Available?

At this time our Room Service is suspended due to the COVID pandemic, however take-out can be ordered and picked up at the Marketessan.

Do you have adjoining rooms?

Yes, if you require adjoining rooms, please request them when making your reservation (based on availability).

How many floors does the hotel have?

Grand Ely Lodge has three floors.

Is there an elevator?

Yes, the lodge has an elevator.

Do you have a restaurant?

Yes, we have the Evergreen Restaurant serving breakfast, lunch and dinner. Hours: 7:30 a.m. – 9:00 p.m.

Do you have a bar?

Yes, we have the Antlers Lounge. Indoor dining and beverages available.

Hours: Friday thru Wednesday 11 a.m.-11 p.m. (Full menu available)

Thursday 4 p.m.-11 p.m. (Beverages and Giovanni’s Pizzas available only)

Do children eat for free?

Children 10-years-old and under eat free in our restaurant from the Kids Menu with a adult entree purchase. Limit 3 free kids meals.

Do you have an indoor pool?

Yes, the lodge has an indoor pool, kiddie pool, hot tub and sauna.

What is a Resort Fee?

Our resort fee is 10% of your nightly rate. It covers Wi-Fi, indoor pool, hot tub, sauna, game room, fitness center; and use of canoes, kayaks, paddle boats, paddle boards, hydro bike, and snowshoes.

Do you have private meeting rooms?

The lodge has banquet rooms available for meetings. Please consult with our Director of Event Planning for private meeting areas.

What are the best times to see the Northern Lights?

Unfortunately, we cannot predict when we will see the Northern Lights. They are most likely to be visible in the fall and winter.

Are you on a lake?

Yes, Grand Ely Lodge is located on beautiful Shagawa Lake.

Do you have a marina?

Yes, the lodge has a marina that offers fishing boat and pontoon boat rental; and, every guest has complimentary use of canoes, kayaks, paddle boats, paddle boards, and hydrobikes.

Can I dock my personal watercraft at your docks?

Absolutely! Grand Ely Lodge offers free dock space to all of our guests.

Is there a place I can swim in the lake?

Though Grand Ely Lodge has a marina, we do not recommend swimming at the marina as many people fish off the docks. There is a public beach located a few miles down the road from the resort.

Is the snowmobile trail accessible from your hotel?

Yes, the snowmobiles trails lead right to our door.

Do you have a gift shop?

Yes, the lodge has a gift shop offering a variety of clothing and souvenirs.

Updated Policies and Procedures

Is Grand Ely Lodge open to guests?

Yes, Grand Ely Lodge is open to guests.

What additional measures are you taking to address social distancing and sanitation?

We appreciate your trust in us and thank you for staying with us as a guest of Grand Ely Lodge.

We want to take this opportunity to inform you of some operational changes resulting from the COVID-19 restrictions and guidelines we must follow. Our hotel has implemented strict disinfecting protocols and safety measures. These were developed through a partnership with Ecolab, CDC, and the MN Dept of Health.

All guest rooms and public spaces within our premises are cleaned and disinfected as per the CDC guidelines. Our staff has been trained on these practices, with strict accountability through extensive supervision and checklists.

COVID-19 has impacted our operations in the following ways:

For their safety and your own, our staff is required to use personal protective equipment, including masks and gloves where appropriate. Our employees undergo health screenings prior to starting their shifts that include checking their body temperature.

Although not required, we encourage and recommend all of our guests to wear face masks for the health and safety of our guests and staff.

To limit interpersonal contact, housekeeping service is currently available only upon request. If you are staying multiple days and would like service, please alert the Front Desk “0”.

If you would like trash pick-up, fresh towels, or amenities, please call the Front Desk “0”.

While all guest room amenities are still available, some items such as pens, notepads, laundry bags, cups, coffee, and some toiletry items will be provided upon request to ensure proper sanitation of each item.

Our Evergreen Restaurant is open for indoor dining between 7:00 a.m.-9:00 p.m. Friday thru Wednesday, and Closed on Thursdays.
Reservations recommended. Take-out is also available.

Our Antlers Lounge is open for indoor dining and beverages between 11:00 a.m.-11:00 p.m  Friday thru Wednesday, and closed open for beverage service and Giovanni’s pizzas only on Thursdays. First come first served.

Our pool and fitness center are open.

We ask that all guests honor hotel quiet hours from 10:00 p.m. to 8:00 a.m. daily.

Thank you, once again, for staying with us and please do not hesitate to reach out to any member of our staff should you have any questions or concerns.

We appreciate your patience and cooperation while accommodating the current restrictions.

What updates are being made to the property?

In addition to all staff wearing appropriate PPE, you will see plexiglass barriers at our front desk and food/beverage areas to property-wide signage reminding employees and guests to stay distanced and safe and to practice good hygiene habits.

What is the cancellation policy during these times?

Cancellation Policy is seven days prior to your arrival date (June 1 – October 15)
48 hours prior to your arrival date (October 16 – May 31).

Exceptions to the cancellation policy will be made in the following situations:
Guests requiring a quarantine
Guests (guests’ household member) receiving a positive COVID-19 test result
Guests that develop symptoms of COVID-19, including cough, fever over 100° F, chill, shortness of breath, muscle aches, headache, sore throat, diarrhea, or loss of taste or smell.

What is the expectation of employees and guests?

Please remember that the healthcare systems in this region of the state are very capable but also small. Care in practicing new social norms, diligence with personal hygiene habits, and facemask use is a personal responsibility shared by all of us.

We ask that all employees and guests:
Recognize social distancing norms when interacting or in rooms with resort staff and other guests.
Disclose any symptoms that may result in reservations being postponed to a later date.
Allow only one member of a family to check in and use other services provided in public spaces.

While we are diligent in the cleaning, sanitation, and disinfection of our rooms, guests are encouraged to bring with them any supplies they deem necessary to feel more comfortable during their stay.

Although face masks are not required for vaccinated guests, we recommend all of our guests wear masks for the health and safety of our staff and other guests.

Are your onsite restaurants and bars still open?

Evergreen Restaurant & Antlers Lounge-

Indoor Dining Available 7 a.m.- 9 p.m. Friday thru Wednesday. Closed on Thursdays.
Lunch, Dinner and Antlers Lounge Menus Available

Reservations Required
Masks Recommended
Please Practice Social Distancing

Thank you for your patience and adaptability during these challenging times. For take-out, please call (218) 365-6875.

Are there any regular services or activities that are paused?

Service and Amenities Statuses
Housekeeping Stay-Over Service: Available upon request
Pools, hot tubs: Open at 100% occupancy
Sauna: Open
Fitness Room: Open
Game Room: Available
Marina: Open
Snowshoes: Available during the winter season
Icefish houses: Available during the winter season
DVD movie rentals: Available (DVD movies sanitized after each use)